Returns Policy
Returns & Cancellations Policy
At Hayles Hair, we pride ourselves on offering high-quality, luxury hair extensions. Due to the nature of our products and strict hygiene regulations, please read the following policy carefully before placing your order.
No Returns Unless Faulty
We do not accept returns for reasons such as ordering the wrong curl pattern, length, texture, or density. This is due to federal health regulations and hygiene standards.
Once the hair has been opened or the hygiene seal is broken, the product can no longer be returned or exchanged.
Custom Orders Are Final Sale
Custom orders (including colour-matched or specially requested textures and lengths) are non-returnable and non-refundable. These items are made to order and curated specifically for you, so cannot be resold.
Please ensure all specifications are correct before confirming a custom order.
We Only Accept Returns If:
You Receive a Defective or Damaged Item
If your product arrives damaged or faulty, please contact us within 7 days of receiving your order, including photo or video evidence. If approved, we will arrange a replacement or refund.
Hayles Hair will cover any return shipping costs for defective items.
Important Notes:
All returns must be authorised by Hayles Hair before sending anything back.
Returned items must be unused, unworn, unwashed, unbrushed, and in original condition and packaging.
We reserve the right to refuse returns if items show signs of wear, tampering, or misuse.
Refund Process:
If a return is approved, we will issue a refund to your original payment method within 14 days of receiving the item(s).
Please note: Shipping and handling charges are non-refundable.
Cancellation Policy:
We only allow cancellations if your order has not yet been processed or prepared.
Once the hair has been purchased (typically within 5–10 working days) or dispatched, your order cannot be cancelled.
If your order is already in production or transit, it will be shipped as planned.
Questions or Concerns?
📧 Email: hello@hayleshair.com
By placing an order, you agree to this returns and cancellations policy. This policy is subject to updates at any time and will be posted on our website.